Velki 365 Privacy Policy – Your data is our responsibility

1Introduction & Applicability

This Privacy Policy applies to the Velki 365 website and all associated services. By using our platform, you automatically agree to the terms outlined in this policy.

• This policy applies to all users in Bangladesh.
• By continuing to use the platform, you are agreeing to this Privacy Policy.
• We follow international standards for data protection.
• Any changes will be published on this page with an updated date.

2What Types of Information We Collect

Velki 365 collects information from members for various purposes. Details are outlined below:

Directly Provided Information:

• Name, date of birth, and mobile number provided at registration.
• National ID or passport details (collected during verification).
• Payment and transaction details (Mobile Pay, Nagad, Rocket numbers).
• Information provided when contacting support.

Automatically Collected Information:

• Device type, operating system, and browser information.
• IP address and geographic location (country level only).
• Usage patterns and duration of activity on the platform.
• Cookie and session data.

3How Your Information Is Used

Velki 365 uses your information only for specific, defined purposes. Your data is never used for anything unethical or unrelated.

• Account Management: To facilitate registration, login, and platform security.
• Payment Processing: To process deposits, withdrawals, and transactions.
• Identity Verification: To prevent fraud and money laundering.
• Service Improvement: To improve the overall user experience.
• Contact: To send important updates, bonus offers, and support communications.
• Legal Obligations: To comply with applicable laws and regulations.
• Security Analysis: To detect and prevent suspicious activity.

4Data Sharing Policy

Velki 365 never sells your personal information. We follow a strict policy when it comes to sharing data with third parties.

Data may be shared in limited circumstances:

• Payment Provider: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• Legal Authorities: Data may be disclosed when required by court order or legal obligation.
• Fraud Prevention: Necessary information may be shared with security experts when required.
• Business Transfer: In the event of a company merger or acquisition (you will be notified in advance).

5Cookie Policy

Velki 365 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security – these cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand how the platform is used (no personal data is collected).

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6How long your data is retained

Velki 365 retains your information only for as long as necessary. Data that is no longer needed is securely deleted.

• Account Information: For the duration of account activity and 5 years after closure.
• Transaction Records: Up to 7 years where required by law.
• Support Conversations: 1 year after the issue is resolved.
• Log Files: 90 days for security analysis purposes.
• Cookie Data: Session cookies – deleted when the browser is closed; persistent cookies – retained for up to 1 year.

7Our Security Measures for Data Protection

Velki 365 uses industry-leading security technology to keep your data protected.

• SSL/TLS Encryption: All data transfers occur over encrypted connections.
• Database Encryption: Stored data is kept in encrypted format.
• Two-Factor Authentication: An additional layer of security for account login.
• Restricted Access: Only authorized personnel are permitted to access sensitive information.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Firewall Protection: Advanced firewalls are active to prevent unauthorized access.

8Your Rights Regarding Your Information

As a Velki 365 member, you have the following rights over your own data:

• Right to Access: You may request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Where applicable, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we limit how your data is used in certain circumstances.
• Right to Object: You may object to your data being used for marketing or profiling.
• Right to Data Portability: You may request a copy of your data at any time.

To exercise any of these rights, email us at support@velki365.click. We will respond within 30 days.

9Children & Minors Information

Velki 365 is firmly committed to protecting minors.

• We do not knowingly collect any information from individuals under the age of 18.
• If an account is found to have been created by a minor, it will be suspended immediately and all associated data will be deleted.
• If you believe a child or underage person you know is using this platform, please contact us immediately.

10Third-Party Services

Velki 365 uses certain third-party technologies and services, each of which has its own privacy policy.

• Payment Gateway: Mobile Pay, Nagad, Rocket – for processing transactions.
• Analytics: To monitor platform usage (without collecting personal information).
• Security Services: To prevent fraud and cyber attacks.

These third parties only receive the information necessary to carry out their specific functions. Velki 365 ensures that all such partners also adhere to high standards of data protection.

11Privacy Policy Changes

Velki 365 may update this Privacy Policy as needed. For any changes:

• Updates will be published on this page with the revised date.
• Members will be notified of any significant changes.
• Continued use of the platform after any update will be considered acceptance of the revised policy.
• If you object to any policy changes, you may request to close your account.

12Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

When submitting a data-related request, please include the mobile number and full name registered to your account so we can verify your identity promptly.